BABOK: Elicitation and Collaboration

16 hours
Business Analysis
This is an IIBA endorsed course, dedicated to studying the “Business Analysis Planning and Monitoring” knowledge area of the BABOK Guide 3.0. The training focuses on tasks such as eliciting, documenting, and communicating business analysis information, as well as how to collaborate with stakeholders while preparing for elicitation and confirming its results.

The BABOK Guide is an internationally recognized standard for the practice of business analysis. It summarizes the experience of leading business analysts around the world and describes 30 major tasks of business analysis, along with 50 techniques that are commonly used for solving these tasks.

The major challenge with self-studying the BABOK Guide is that, while describing the typical tasks of business analysis, it does not explain when and how one should perform these tasks. It assumes that business analysts will be able to answer these questions on their own, based on their personal experience and specifics of a particular project. Besides that, the BABOK Guide provides very few examples that might help analysts relate the theoretical knowledge to their daily practice.

The purpose of this course is to overcome that challenge. A systematic explanation of tasks related to eliciting business analysis information and collaborating with stakeholders is accompanied by detailed information based on real-life examples from both the instructor’s personal experience and the best practices. Participants will take part in training exercises that help consolidate their understanding. Besides that, within the course, we will discuss how to prepare for the IIBA certification and explore multiple examples of certification exam questions.

Professional Development Hours (PDH) - 16
Target Audience:
The course is oriented towards business analysis practitioners and other specialists who are involved in eliciting information and collaborating with stakeholders. It is of particular interest to those who are planning to complete level 2 or 3 of the IIBA certification.
The primary objective of this training is to provide an understanding and develop the necessary skills for solving the tasks of eliciting business analysis information and collaborating with stakeholders, as described in the BABOK Guide 3.0. Besides, the course is intended to facilitate the completion of the certification process through a better understanding of the BABOK Guide content and certification exam questions.
This course covers the following topics:

  • Purposes of elicitation and types of information being elicited
  • The relationship between elicitation and other knowledge areas of business analysis
  • The sources and methods of elicitation, elicitation techniques
  • Preparing for elicitation
  • Applying elicitation techniques
  • Confirming elicitation results
  • Packaging and communicating elicitation results
  • Engaging stakeholders and collaborating with them
  • Elaborating elicitation skills through Case Study-based exercises
  • Exploring examples of certification exam questions
The students are expected to have a good grasp of the key concepts of business analysis and generic stakeholder roles. The ability to distinguish different types of requirements, and ability to tell requirements from designs, as well as at least one year of experience with eliciting, documenting, or analyzing requirements.

We highly recommend completing an introductory course on business analysis before attending this one. A good command of English (knowing the professional vocabulary and reading professional literature fluently) would be a benefit.
Recommended Reading:
  • A Guide to the Business Analysis Body of Knowledge®
  • (BABOK® Guide)
  • Software Requirements (3rd Edition), Karl Wiegers, Joy Beatty, Microsoft Press (2013)
  • Software Requirement Patterns (Developer Best Practices), Stephen Withall, Microsoft Press; 1 edition (2007)
  • Agile Software Requirements: Lean Requirements Practices for Teams, Programs, and the Enterprise, Dean Leffingwell, Addison-Wesley Professional (2011)
€ 240
Invoices for the course will be issued in local currency. All fees above can change according to training location and delivery mode and are subject to change while scheduling. For individual participants the price is as displayed. For legal entities VAT is added to the displayed price.

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