Conflict Management

Conflict Management
Durată
12 ore
Tipul de curs
Pe net
Limba
Engleză
Durată
12 ore
Locație
Pe net
Limba
Engleză
Cod
SS-011
Program si preturi
-
€ 350 *
Training pentru 7-8 sau mai multe persoane? Personalizați antrenamentele pentru nevoile dumneavoastră specifice
Conflict Management
Durată
12 ore
Locație
Online
Limba
English
Cod
SS-011
Program si preturi
-
€ 350 *
Training pentru 7-8 sau mai multe persoane? Personalizați antrenamentele pentru nevoile dumneavoastră specifice

Descriere

certificat
După finalizarea cursului, se eliberează un certificat
în formularul Luxoft Training

Obiective

Attendees will identify their typical conflict behavior patterns and practice using new strategies.

After completion of the course, students will be able to:

  • use various behavior models in conflicts;
  • select appropriate behavior models;
  • communicate at different levels (top-down, down-top, on equal terms);
  • understand their opponent’s intentions and respond accordingly.

In addition, through the course the participants will develop their communicative flexibility and learn to control emotions.

Public țintă

All interested persons.

Foaia de parcurs

The course is composed of the following modules:

  • Behavior strategies in conflict
  • Conflict behavior
  • Using assertive behavior
  • Levels of communication
  • Responding the intentions
  • What is conflict?
  • Conflict attributes
  • Conflict types
  • Conflict sources, conflict generators
  • Conflict structure
  • Two-dimensional conflict model: goals – relationships
  • Define your conflict behavior style (Thomas’ test)
  • Aggressive behavior
  • Passive behavior
  • Assertive behavior
  • Assertive dispute
  • Assertive refusal
  • I-messages
  • Top-down, down-top, on equal terms
  • Choosing flexible position in conflict
  • Differences between intention and behavior
  • Responding to intentions
Program si preturi
11:00-14:00
Cod: SS-011
Locație: Online
Durată: 12 ore
Limba: English
Timp: 11:00-14:00
Antrenor Ievgeniia Strelkova
€ 350 *
11:00-14:00
Cod: SS-011
Locație: Online
Durată: 9 ore
Limba: English
Timp: 11:00-14:00
. . .
*
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