Using email in a virtual team
Historically, many virtual teams have relied on e-mail as one of the main channels for asynchronous communication. Although now there is a tendency to transition from e-mail to more high tech tools, it is, nevertheless, still very much used in day to day communication. According to leaders around 80% of the questions they receive are not urgent and can be addressed by e-mail. Another 15% can be solved with chat or instant messaging, and the remaining 5% are solved over the phone.