Delivering Difficult Information for Managers | | Business Trainings, Communications
Delivering Difficult Information for Managers
Duration
8 hours
Location
Online
Language
English
Code
SS-091
200.00 *
Training for 7-8 or more people? Customize trainings for your specific needs
Description
Managers show their real values when they communicate bad news. Years of saying how important employees are and how much the organization cares for them can prove to be empty words based on how they behave when delivering bad news. This training will allow you to prepare yourself for such situations. You will review best practices, get to know what the “don’ts” are and practice cases in role playing activities
After completing the course, a certificate
is issued on the Luxoft Training form
is issued on the Luxoft Training form
Objectives
- Ability to adapt your messages to the recipient, the situation and the nature of the information
- Competent dealing with the recipients’ reactions
- Reductions of the level of experienced stress.
Roadmap
- Types of difficult information
- Naming own concerns
- The art of delivery
- One size does not fit all – importance of flexing to the other side
- “Softening” – messages supporting relationships
Schedule and prices
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