People: The “Soft Side” of Software Process Improvement
Duration
8
hours
Location
Online
Language
English
Code
PTRN-001
Training for 7-8 or more people?
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Description
Are you struggling with balancing people, process, and technology issues? Is process improvement dragging because of “people problems?” Do software professionals think peopleissues are under-emphasized (and perhaps that process is over-emphasized)?
"Our greatest asset is our people." This platitude is frequently followed by announcements of layoffs, downsizing, and similar Dilbertesque decisions. If people are the most important single
factor in success, how do we incorporate that fact into our process improvement programs?
This seminar provides an overview of "people issues" for software engineering, management, and process improvement from an individual, team, and organizational perspective. People
issues for the individual include order-of-magnitude differences in individual performance and temperament differences such as those indicated by the Meyers Briggs Type Indicator. Team
issues include those associated with establishing effective and high-performance teams.
Organizational issues include decision making styles, organizational culture differences, and varying national cultures.
For human-centric, creative work such as software organizations perform, the foundation for performance excellence is the competence of the people doing the work as enabled – or hindered
– by the environment they work in.
Topics include:
- high maturity practices related to people
- emotional and social intelligence
- Meyers-Briggs type indicator
- rational decision making
- models of organizational and national cultures
- Maslow’s hierarchy of needs
- peopleware
- People CMM
After completing the course, a certificate
is issued on the Luxoft Training form
is issued on the Luxoft Training form
Objectives
After completing this seminar, participants should be able to:
- Describe the importance of diversity to success
- Characterize different individual styles of making decisions and processing information
- Describe the characteristics of real teams and how to build them
- Understand the influence of organizational and national cultures on change management
Target Audience
- Managers who need to build successful teams
- Process experts who want to manage change effectively
- Software professionals who wish to work effectively with their colleagues
Roadmap
Module 1 – People and Software Process Improvement
Module 2 – Individual Issues
- People, process, and technology
- Psychology and sociology
Module 3 – Team Issues
- emotional and social intelligence
- Maslow’s hierarchy of needs
- Weinberg’s congruent action
- principled negotiation
- Meyers-Briggs type indicator
- rational decision making
- Personal Software Process
Module 4 – Organizational and Cultural Issues
- team building
- real teams and high-performance teams
- teamicide
- Team Software Process
- Constantine’s organizational paradigms
- Handy’s “management gods”
- Weigers and software engineering culture
- peopleware
- People CMM
- Hofstede’s national culture factors
Speaker Mark Paulk
Best known for his work with the Capability Maturity Model for Software.
Contributed to ISO/IEC 15504 (Process Assessment) as well as other ISO and IEEE standards.
Co-author of the IEEE eSourcing Capability Model for Service Providers.
Fellow of the ASQ, an ASQ Certified Software Quality Engineer, and a Senior Member of the IEEE.
Develops and teachs professional education courses in the areas of software engineering, software process improvement (CMM and CMMI), high maturity, agile methods, software project management, and statistical thinking.