Delivering Difficult Information for Managers
Duration
8
hours
Location
Online
Language
English
Code
SS-091
Training for 7-8 or more people?
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Description
Managers show their real values when they communicate bad news. Years of saying how important employees are and how much the organization cares for them can prove to be empty words based on how they behave when delivering bad news. This training will allow you to prepare yourself for such situations. You will review best practices, get to know what the “don’ts” are and practice cases in role playing activities
After completing the course, a certificate
is issued on the Luxoft Training form
is issued on the Luxoft Training form
Objectives
- Ability to adapt your messages to the recipient, the situation and the nature of the information
- Competent dealing with the recipients’ reactions
- Reductions of the level of experienced stress.
Target Audience
Managers, Team Leaders
Prerequisites
SS-005 Effective Interpersonal Communication for IT Managers
SS-007 Interpersonal Communication Skills for Engineers
SS-014 Feedback providing for project managers
SS-128 Emotional Intelligence Essentials
Roadmap
- Types of difficult information
- Naming own concerns
- The art of delivery
- One size does not fit all – importance of flexing to the other side
- “Softening” – messages supporting relationships